Provide leadership to individuals in the Quality Assurance team. Responsible for setting policies, procedures and practices. Maintain awareness of new system implementations, Quality Assurance and technological advancements. Ensure high staff productivity and morale through training, coaching, and management. Monitor performance of team players; assist in the preparation of team player Career Development Plans, the salary decision process, and coaching for direct reports. Handle overall resource management for QA. Actively pursue process improvement opportunities. Leads to establish quality improvement goals and monitors compliance to accepted processes and practices, instituting any new or changed procedures and measure their results. Assists in the establishment and execution of testing services. Maintains the awareness of industry and technological advancements and trends. Assists in the definition of the QA's strategic direction. Assists in ensuring management objectives are achieve.