Founded in 1975, CCS is a Debt Collection Agency based in South London, working within a number of industry sectors including: - Finance - Utilities - Mail Order - Telecoms - Central Government - Commercial Our vast knowledge of the collection of overdue accounts sets us apart from many industry competitors. Compliance. Performance. Collections. Results. Authorised and regulated by the Financial Conduct Authority & certified in ISO19001 & ISO27001, CCS’ Quality & Compliance team ensure that we are adhering to all regulatory and legislative guidelines. Customer Ambassadors ensure the customer’s journey is compliant, appropriate and represents a fair outcome for the customer and their individual circumstances. In-depth strategies focused on positive communications with the customer make performance a priority. Utilising a multitude of contact methods including; lettering, telephony, e-mail, SMS and webchat, our Customer Agents are fully trained on how to ensure both the customer and our clients receive the most appropriate outcome from each communication. We are innovative & progressive, often first to market with new emerging technologies and ideas; underpinned by extensive knowledge and real hands-on experience. A dedicated Operations department ensures that our performance always echo the hard work and dedication of our staff which may be evidenced within our client’s satisfaction ratings. An extensive reporting system enables us to acquire real-time MI which is used to create in-depth analysis of our performance. Heads of Departments utilise this information to assess improvements & developments ensuring we always maximise opportunities. If you are interested in our work, please do not hesitate to contact us for further details.