Business, management and technology consulting services, specialising in: Sales & Marketing Transformation • Revenue & response based contact optimisation • Marketing data-warehouse development and exploitation • Sales-force incentive re-design Project Management • Full lifecycle, requirements to post-imp • Benefit case development, financial forecasts • Expert hands-on problem solving • Budget control (experienced to £13 million) Product Development • Performance trend analysis • Market research study design & management • Product innovation & development (esp FS/insurance) Measurable Process Improvement • Pareto-based opportunity identification • Re-engineering for efficiency, control, quality • MS Access & Excel data processing solutions Strategy Development & Change Management • Value chain analysis & vision creation • IT innovation & change programme design • Business change management for new-process adoption & realisation of full benefits Commercial Technology Programme Management • IT service strategy, design & transition • Multi-vendor systems integration • Major programme management • People motivation & performance enhancement