Cognitive Matchbox provides Predictive Intelligence solutions for routing Customer Interactions. We use last-generation Artificial Intelligence to connect your Customers and make the Omnichannel journey a natural conversation. Improving customer interactions management is all about making changes on two fronts: people and technology. On one hand, it means deploying the right people, at the right place, in the right way to maximize value creation for customers. On the other hand, multi-channel contact center solutions are focused on handling the raise of volume and variety of the flows of interactions. With our solutions, managing interactions is all about knowing each of your customers and connecting them to the right people. What we call a good match..