ABOUT novomind iAGENT novomind iAGENT is the intelligent contact centre software that combines all the latest digital channels such as chats, chatbots and video chats, messenger platforms, social media and email management with traditional channels such as voice calls. Modern customer service is managed through one single interface with novomind iAGENT. Always available, just like a friend ABOUT novomind novomind AG is a German software developer of intelligent commerce and customer service solutions. The company was founded more than 20 years ago and has become one of the technology leaders in Europe. Its portfolio includes the commerce products novomind iPIM, iSHOP, iMARKET and the contact centre software novomind iAGENT. Its team of over 500 employees currently serves enterprise customers worldwide with offices in Hamburg, Dubai and Singapore.