Move78 from Monocle Consulting is a powerful AI platform that redefines how businesses service their customers in the digital age. Move78's Conversational Virtual Assistants use machine learning and NLP to provide a near-human-like customer experience while seamlessly executing complex transactions across email, voice and chat channels. In the fast-paced exciting world of Artificial Intelligence, Move78 symbolises the symbiotic relationship between humans and machines, both working in tandem to ensure tangible business benefits. Launched in 2017, the Move78 platform is successfully deployed at leading financial services organisations. With its intuitive Natural Language Processing (NLP) capabilities, the platform empowers customer service agents to offer prompt customer support - cutting down the entire customer resolution process from a few hours to minutes, and with double the accuracy levels.