A Customer Experience (CX) consultancy that coaches executives in highly competitive industries how to provide EXCEPTIONAL customer experiences to ensure they avoid becoming a commodity. In today's day and age of social media and online recommendations, it is becoming increasingly more important to know what your customers are feeling (and saying!) to use that feedback to improve your customer experience. I help companies develop a deep-seated culture of listening and improving their customer experience, as measured by Net Promoter Score (NPS) and Customer Satisfaction (CSAT). If you want to really, "Bring the Wow!" to your customers, let's talk! Particularly relevant to consumer-facing, recurring-revenue industries where churn/attrition are critical to financial success. Deep experience within the home security/automation sector, but can assist companies across all industries!