Lifeline is a national organisation that focuses on telephone crisis support. Lifeline Geelong & South West Victoria provides this crisis support service out of two offices, one in Geelong and the other in Warrnambool. The 13 11 14 crisis support service is available 24 hours a day, 7 days a week. The Geelong Lifeline division was established in 1978 and Lifeline South West Victoria has been servicing the community since 1984. The two offices amalgamated in 2020 when both became part of the Lifeline Direct network. Lifeline centres in Geelong & South West Victoria are accredited with Australian National Lifeline certification and has qualified trained crisis supporters who provide support and advice to callers.