IT Professional Services & Management Consulting – Continual Service Improvement. We help IT Managers make better decisions, faster, with less effort and for lower cost, enabling them to increase the value of IT. Micromation is an Information Technology (IT) Professional Services company who provides specific and measurable performance improvement strategies to optimize and increase the value of IT for small to large businesses and governments. We help organizations get the most from IT by optimizing strategic, tactical and operational support processes and services through IT benchmarking and the adoption of best practices from best in class organizations. Micromation is an expert in service management, continual service improvement, lean IT, TCO total cost of ownership, benchmarking/base-lining, best practice & process maturity assessments, business process design, CMMI assessment, CobiT assessment, ISO20000, User satisfaction & profiling, improvement program development, cost/benefit ROI analysis & business case development, technology refreshment strategies, activity based costing, charge back, program management, process improvements, project management, technology asset management, system architecture, key performance indicator measurements, dashboard/scorecard development, and follow-on measurements & monitoring.