ICT Solutions LLC designs and distributes tailor-made service industry software that aligns customers requests with successful service delivery. This is made possible by our superior workflows derived from real world experience and testing. Allow us to transform the way your business collects, distributes and processes information through fully integrated software that connects office computers with mobile apps. Creating and Sustaining Value Creating and sustaining long-term value for our customers is a guiding principle at ICT Solutions. As a business owner, if you ever provide a service, use a part, or make a purchase without passing that expense along to the customer, due to missing paper work or undocumented parts or purchases, the software will return its investment. If you ever provide an inaccurate service, spend precious time looking for a site or equipment on a site, arrive at a site without knowing what type of equipment is being serviced, the software will return its investment. ICT Solutions creates value not only through increased efficiency, but also through properly documented services. Additionally, with information collection and input being done from the field, we leave administrative resources available to satisfy other needs such as business development and company initiatives. Customer Relationship Management Customer relationship management (CRM) is all about knowing your customers and managing their relationships with your company. CRM combines business processes, employees, and technology to achieve several goals: obtaining, understanding, servicing and retaining customers. To succeed a company must utilize all the available information and disperse it among its employees. ICT Solutions features four cloud based solutions, three tailored to specific industries and one broad based solution that is adaptable across multiple industries.