We are a customer experience (CX), insight and activation business. We measure and monitor brands customer experience, and help clients to improve customer satisfaction, build brand loyalty and drive sales conversion. We provide an end-to-end service solution because customer experience is not just about performance measurement. It’s about taking action to consistently improve the way you engage with your customers to gain competitive advantage, reduce costs and grow sales. Our services include: 1. Measuring and monitoring CX performance: mystery shopping, net promoter score (NPS), retail audits, front line staff evaluations. 2. Insights: real time performance reporting, monthly / quarterly summaries, online dashboards, bespoke insight reporting, benchmarking, sales & marketing strategy. 3. Activation: we focus on in-store conversion by providing field marketing, merchandising, promotions, training, acquisition, and brand evangelism.