There is never a ‘perfect’ time to start innovating. However, you’re more ready than you think. Together we can start right now. We specialise in... - Service Design - Experience Design - Design Research - Building Capability - Innovation Strategy We help you innovate with confidence by fostering and supporting your Intrapreneurs. Implementing service design so your outcomes are sustainable growth and great customer experiences. Innovation and People: Innovation always starts with your people and builds on deep customer insights to deliver real and lasting impact. WAVE helps organisations become more customer-focused. We bring a strong commercial edge and a scalable, repeatable methodology to innovation. Our vision is to create waves of change that help companies connect emotionally with their customers, staff, partners and everyone involved in their business. We believe that deeply understanding the emotional drivers of customers, staff, partners and shareholders creates greater value and can transform products, services and experiences. We are a team of experienced human-centred design (HCD) professionals who are passionate about accelerating innovation and helping teams deliver meaningful and sustainable outcomes.