Customer Guru is a boutique consulting firm that helps its clients become customer centric. From implementing the best customer experience metric to supporting change management, Customer Guru also sets up the right team structure and processes. Along with consulting, it also specialises in implementing leading customer feedback management tools. Customer Guru has been working with big and small businesses in healthcare, hospitality, financial services, business services, technology, and e-commerce to put customer at the heart of every business decision. Through its quantifiable, process and technology driven methodology, Customer Guru is on a mission to build happier customer base for its clients.