DIYmonde’s main focus is to provide custom solutions for corporate-wide awareness and skills management in IT Service Management and Governance. In particular, we specialize in IT Service Management (ITIL and ISO/IEC 20000) planning and implementation including the envisioning, due-diligence, assessment, process-modeling and analysis, business-case development, design, implementation, measurement and optimization phases of managed services transition and IT transformation programs. Central to the DIYmonde philosophy is the company name. The core belief is that, although taking specialist advice is usually a very sensible option for any organization seeking to improve its performance, this is essentially a ‘Do It Yourself’ world. The views of DIYmonde staff, based as they are on many years of practical managerial experience – understanding not only how to achieve success but also how to avoid failure - are important but will not and cannot change your culture. Only you are capable of doing that. Our job is to educate, enthuse and sow the seeds of our experience so that difficult but achievable targets are set and all those who need to be engaged in the process of organizational change are.