We’re a Service Design Network Accredited service design agency developing the skills and capabilities of people working in not-for-profit organisations to design services that work. We work mostly with Councils, Housing Associations, Charities, Government and not for profits. Mostly in Wales. No one plans a bad service. But designing good ones takes the right approach, skills, methods and mindset to keep the focus on your users and their needs. We can help you with that. We have some "off the shelf" courses including: Service Design in Practice - 6-month deep dive for those wishing to transform their practice and their mindset. Introduction to user-centred design - 3 short sessions to introduce the concepts and the language. Leading public services in the digital age - Digital is more than just about IT - it's about a change in the way we do things. Leaders need to be, well, leading this change. This short, single session introduces why this is important and what it means for leaders.