Scale Up 💹 Reduce Expenses 💲 Fireproof Their Operations 🔥. Serving small to mid market businesses and specializing in Operational Excellence, The Overton Group LLC is a Business Advisory Firm delivering solutions including Fractional COO, Business Process Coaching (short term consultation on specific business problem or operational discipline), and Operational Health Checks (Holistic Functional or Organizational assessment of Operational Design, Efficiency and Effectiveness). Our goal is to help you fight your current fire, and coach you on how to ensure it does not happen again. We do not want to create long term dependency. We want to position you for long term sustainable success. We are experts in operational transformation for businesses under stress. We have a track record of helping businesses in both hyper growth or in need of a turn around to either build or reset their operational strategy. We facilitate delivering results to your business including scaling, reducing expenses, improving cycle times, reducing operational risk, loss mitigation, and improving your client and employee experience. We have deep experience in transforming businesses through change management, and maximizing your data, people and processes. Let's work together to make your life easier today. With over 20+ years of senior level operations experience delivering results spanning the entire client life cycle in businesses large and small: Fortune 100, Privately Owned, and Private Equity/ Venture Capital Funded INC 5000, there is a wealth of knowledge and perspective to share. Operational Expertise includes but is not limited to: * Client Acquisition ( Digital Strategy, CRM, Self Service) * Business Transformation (AI, RPA, business process automation, business process outsourcing) * Organizational Disciplines and Infrastructure (Key Metrics and Reporting, Risk and Controls, Business Quality, Organizational Design and Change Management)