Hi I’m Penny Votzourakis... Customer service excellence has always been and will always be one of the critical competitive advantages for any business. I help small business be effective communicators and create an extraordinary experience for their customers. I will add more value to your business than you ever dreamed possible, by giving you all the tools and systems to increase sales. The customer service strategy must be aligned with brand strategy because “People buy People”. The customer buys using emotion and justifies it later with logic. This is all unconscious; so the customer service experience must be consistent throughout. “Your customer doesn’t care about how much you know until they know how much you care” – Damon Richards. Learn how to WOW the client and give such a great customer service experience that they feel compelled to tell their friends. Want more go to www.pennyv.com.au.