SDV Solutions, Inc., a Service-Disabled Veteran-Owned Small Business, is one of the preeminent, government-focused, third party warranty service providers. Our team has both industry and OEM certifications, making them efficient, accurate and trustworthy for supporting DoD and federal agencies technology infrastructure worldwide. With rapid response times and skillful problem solving, SDV will extend and protect the life of your technology, consistently on time, on target and on task. Best-in-Industry Support Worldwide: When you have an IT problem, we understand you need help quickly. We are here to provide you with quick and reliable support, allowing you to have as little downtime as possible. Our Help Desk call center is located near Williamsburg, Virginia, and all SDV Help Desk technicians are required to obtain and maintain industry leading certifications from CompTia, including CompTia A+, Network+, Server+ and Security+. Following ITIL v3 principals, these professionals are often able to assist in solving your equipment issues remotely. > 24/7 Help Desk access available > Help Desk-provided diagnostics and monitoring > Potential failures can be identified prior to occurrence We have a network of OEM-certified technicians based across the United States and overseas who can provide in-person support for your equipment when necessary, anywhere in the world. SDV Solutions provides cleared technicians for your IT service CONUS and OCONUS.