WOW Service Mentor is a consulting company that provides a hands-on, customer-focused approach for anyone wanting to achieve a complete, top notch customer experience. People planning special events, retail & hospitality businesses, and medical & technical service providers have all gained insight and inspiration from WOW's expertise. ***WOW now offers ESL preparation classes for employees in the tourism industry & other service environments. *** WOW seminars can now be held Online as well as in person. WOW assists business owners and managers to connect their employees with their customers so that service standards can be raised as well as awareness This creates a company culture that reinforces the core values of the brand. Having an on-site presence with the entire team and following up after focused sessions ensures continued success for the company, their employees and their customers. This is not just one "ra-ra!" session but working towards a new standard everyone embraces. With special events, WOW looks to ensure contingencies are taken into account (we like to say that Plan A never works, so let's not rely on it). Teamwork and attention to detail from trained professionals makes for a stress-free event that attendees see great value in experiencing. Services include: - "WOW delivery" seminars - mystery shopping visits and report design - staff training programs - service culture programs - customer loyalty programs - marketing strategies - special event planning & execution