SupportDesk is the powerful, flexible and cost-friendly service desk software tool and ticketing system from House-on-the-Hill. On-Demand and On-Site SupportDesk solutions provide organisations with a scalable Service Desk for streamlining support processes and pro-actively managing the call lifecycle. Used and loved by organisations of all sizes and sectors across the globe, SupportDesk has enabled businesses to deliver the highest level of service since 1993. With SupportDesk, You Can: Provide the best service and support: Web help desk support through the Customer self-service portal is an important aspect of the service desk. Customers can quickly log IT Incidents, Requests, Complaints and more with a user-friendly on-line ticketing system. You can even make it personal with Customer Portal Branding. Maintain complete control of your system and processes: For Service Desk Managers, IT Service Delivery Managers and Helpdesk Supervisors, SupportDesk SaaS or On-Site is the best service desk solution for maintaining total control of your system. Alterations to service desk processes are simple to make using SupportDesk’s configuration management database, so when business requirements evolve, workflows can be customised easily, by you. If larger modifications are required to your SupportDesk system, House-on-the-Hill provides a full consultancy service to help you, every step of the way! Continually improve service delivery and performance: Create IT helpdesk reports with SupportDesk’s in-built service desk software Report Designer. Reports can be sent automatically to specific customers, Service Desk Agents and Managers. Display real-time service management reports with the Key Performance Indicator tool. SupportDesk’s Asset Management and Software Licence Management tools, help you to keep track of all asset and licence statuses, and discover where services can be improved.