I support the General Management & Business Departments in their organizational thinking and implementation. #Business development #Customer Experience #Digital Transformation #Merge Method: I carry out the diagnosis of the organization and its effectiveness by studying performances, operating efficiency, processes and inter-service relationships. I recommend innovative business strategies, in connection with the objectives, and decline them into a transformation program on the three levels: Customers (BtoB), Consumers (BtoC) and Employees. I implement the target organization with the cooperation of mini multidisciplinary teams. Together we define goals, identify key success factors and risks, and roll out the action plans. In charge of the overall program, I coordinate resources and interdependencies between projects. Then, I hand over, when required Achievements: . Vision: Alignment of Executive committee and synergy with operations - Development strategy of customer experience . Governance: Strategic coherence and decision making support in complex environments - Develop strategic plans . Management: Executive committee support - Director and manager assessments - Coaching in new leadership positions . Performance: Sales management improvement (segmentation, omnicanal deployment, objectives, KPIs) - Processes simplification - Switch from product selling to service selling - Effective customer knowledge management through integrated CRM usages (Sales, Marketing and Service) and collaborative methods - BtoB and BtoC websites creation . Culture of change: Transversal customer approach - Empowerment - Fluid customer interactions along the entire customer journey Contact me ➢➣ 06 12 81 20 00 ➢➣ www.sophiedepomyers.com