MC Marketing Concept Design develops marketing concepts for the retail and foodservice industry that matches the customer needs accurately. We believe a solid concept is the cornerstone of any CX strategy. Customer experience is one of the most important pillars in the buying process of the modern consumer. The consumer is changing; the way they purchase is becoming more complex and more options become available. Online is more and more important. But also, offline will remain important in the buying process of the consumer. We believe that the right integration between online and offline, a multichannel approach, is vital. Due to the expansion of the blurring-trend, in which hospitality and retail are merging, the consumer will be kept in the physical store for a longer period. By developing the right mix between online and offline, your sales will increase. Do you want to satisfy your customer? Do you want to innovate? Do you want to increase your business performance? We will help you to be unique in this fast-changing market.