Based in Banbury in Oxfordshire, Higham Critchley Barrows aims to take the stress and worry out of the mortgage process. Whether it’s buying your first home, taking the next step, re-mortgaging, or building and managing a Buy to Let portfolio, call, email or book an appointment online to discuss your options. We always aim to provide a high quality service to our customers. However, if you encounter any problems and we are unable to resolve them you can take your complaint to an independent Ombudsman. Our advice is covered under the Financial Ombudsman Service (www.http://www.financial-ombudsman.org.uk/consumer/complaints.htm). You may be able to submit a claim through the EU Online Dispute Resolution Platform (https://webgate.ec.europa.eu/odr/main/?event=main.home.show if you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service