Advice Direct Scotland is Scotland’s largest advice agency, providing free and independent advice to the citizens of Scotland. All of our services are completely free at the point of use, offering reliable, relevant and practical advice for those who need it most. We understand that people today need access to advice 24/7. Our innovative omni-channel technology enables our customers to engage with our services by phone, SMS, web chat, email, online and through social media. Our comprehensive knowledge base makes significant use of Artificial Intelligence and machine-learning to ensure the information we provide is always relevant and up to date. Advice Direct Scotland handles more than 750,000 contacts annually across our range of services and we have now dealt with over 2,000,000 separate cases. Advice Direct Scotland is a registered charity in Scotland, SC034473