We are the single point of access to debt management, collection and fraud and error services for government departments and the wider public sector. We are not a debt collection agency. We work with government departments to manage and recover debts through the use of the private sector. We do this by using data and insight to enhance the understanding of consumers who owe money, and then define the best and most appropriate level and type of collections activity based on their circumstances. We use tried and tested and highly regarded specialist suppliers to recover money owed. Because we are the single point of access for government departments to use private sector debt recovery specialists, we can apply learnings across all our clients to improve efficiency and achieve fairer outcomes.