CTO Services is an Indian Startup by two individuals who are Creative & results-driven professional offering over 25 years of rich experience in IT and Customer Service. Credited to work with 2000 internal customers and approx. 5000-8000 external customers relating to Corporates, Banks, Credit Bureau, Insurance Companies, Insurance Brokers, Airlines, Hospitals, Technical Helpdesk, with specialization in end-to-end IT Infrastructure, Application Management & Solution Design; directed business operations through executive level planning and analyzed delivery issues in a timely fashion Created technical solution designs after performing IT infrastructure architectural assessments; developed work products like technical solution design documents, architectural overview diagrams, operational models and deployment models for IT infrastructure and application engagements Expertise in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services Led strategic delivery projects and initiatives comprising re-engineering of business service processes, operations and enterprise applications; evolved delivery process and influenced operational issues across the organization Delivered high-quality customer experience, elevated customer satisfaction & adhering to SLAs & work processes Expertise in managing complete project management activities, ensuring timely deliveries as per defined quality standards; implemented project plans, risk assessments and contingency plans.