Over 30 years of international experience in all aspects of Customer Service Management, including Service Culture, Product Safety and Liability, Product (and Services) quality reporting, cost management and process development. Available for temporary assignment, interim cover, short term projects (less than 6 months), and as a retained expert (1/2 day per period) for smaller organisations. A highly skilled and capable problem-solving talent can be applied to your business, to bring fresh ideas and transfer skills. Aim - to help businesses keep customers by giving appropriate Customer Service Intention - to coach the people within your business so your people (and therefore your business), grow.