SERVICE&SENS, is a French company specialised in Strategic & Customer Service Management. SERVICE&SENS assists large and medium size businesses to differentiate their service offerings and add more value for their customers through field services, support centres, professional services and sales organisations. SERVICE&SENS develops and tests innovative service management tools and methodologies in conjunction with a world-wide network of customers; assisting them to innovate and identify successful business strategies and best practices through facilitated experience sharing. SERVICE&SENS's approach is collaborative and driven by transfer of knowledge, methodologies and tools. What if your Customer Service was performing excellence and achieving high profitability ?