Umbrella customer service software helps organizations with their Omnichannel Customer Self-Service. Today, clients expect to receive service on any channel, which might be social media, email, voice, web, SMS/text, or mobile. Omni-channel self-service empowers the client to start an activity on one channel, and easily changeover to another. Our intelligent customer service software enables your customer service employees to detect all channels at one glance and your clients to take care of their businesses themselves. It's that easy.