RLS Computer Services has the specialist technical skill and expertise to provide multi-vendor support services in the Windows XP, Vista, 7, 8 and Small Business Server workplace. We pride ourselves on providing an outstanding level of customer service and our philosophy is to educate to facilitate, which we believe is how you can make IT work for you. Service Levels We have a range of service level agreements (SLA) to suit all business types and needs. Typical agreements include access to helpdesk support, online remote support, telephone support, priority response with 8-hour & 4-hour response times, emergency out of hour’s facilities, workshop break-fix facilities and access to our web support portal 24x7x365. Why use a managed IT support service? The cost comparison of using an outsourced IT firm is a massive cost saving to our clients, typically at only 10% the cost of employing a single IT manager, that's why RLS Computer Support Services has a dedicated work force available. We respond within monitored recall limits for all our contract clients. You may only need the basic Ad-Hoc service - 9.00am to 5.00pm, five days a week with a standard 8 hour response time for workstations and 4 hours for servers; or our attractive Pay-As-You-Go Scheme which provides a pre paid break-fix support service; alternatively, clients may like to take advantage of our comprehensive support service, which includes unlimited telephone support, remote management and monitoring, with remote access.