For two decades, Helm (previously Praekelt Consulting) has designed best-across-class intelligent products and services that have helped Africa’s biggest brands turn complex customer realities into simple experiences they can’t live without. We've helped clients like Absa, MTN, DStv, Dr. Oetker and Makro to connect, converse with and convert over a half a billion users across multiple markets, channels and languages. Three transformative offerings, all in one place: HELM ENGINE Previously known as Feersum Engine, Helm Engine uses artificial intelligence and intelligent automation to build solutions that can handle multiple tasks without the need for human intervention. Whether it’s sales transactions, service queries, or even improving efficiency on physical production lines, we combine tools, tech and expertise to meet business needs of any size. EXPERIENCE DESIGN We design holistic digital experiences using an evidence-driven approach that is centred around the human being on the other side of the screen. We challenge the status quo and redesign the current customer experience into something that’s relevant, engaging, and as simple as possible. PRODUCT ENGINEERING Our diverse team of developers, site reliability engineers and machine learning experts build bespoke software solutions that are strong, secure, and scalable enough to meet business needs of any size. Curious about how we can change your customers' expectations forever? Get in touch for a chat, or to book a demo to see our AI-powered conversational platform in action.