We are a not-for-profit organisation with a mission to humanise healthcare. Our work developed from the Point of Care programme at The King’s Fund (2007-2013). For our latest news, please see our website, www.pointofcarefoundation.org.uk or follow us on Twitter @PointofCareFdn We support over 200 healthcare organisations in all sectors to transform their culture and put the experiences of staff and patients at the heart of their work. We provide training in Schwartz Rounds and patient-centred service design. Through our Heads of Patient Experience (HOPE) network, we offer peer learning and support and the opportunity for members to learn from best practice. We look beyond numbers and targets to the quality of human relationships in your organisation. We work in an appreciative way, recognising your organisation’s strengths and empowering staff to work differently.