We deeply consider the experiences of work and their effectiveness in achieving the purposes and goals of an organization. We then shape integrated operating environments to enable our clients to attain higher quality, satisfaction, engagement, performance and achievement in their work. We appreciate that “work” and “life” are interlaced – both for individuals and for organizations, each of whom perform their work in collaborative relationships with others in “communities.” For us and for our clients, the spaces of work are not a single place but are multiple settings in a network of touchpoints and experiences. Our concepts change the conventional formal lexicon of the workplace, and we deliver excellent design as the exquisitely appropriate response to our first focus – the job our client is trying to do for its customers, clients, or stakeholders. No engagement is a “project” for us, but is instead the design and delivery of a current “setting” for capturing or delivering value in the emerging context in which the organization does its work. Our products are primarily experienced as the places and spaces in which work is done; we also deliver strategies, technologies and products that may emerge from our core practice, and provide them for the benefit of our clients. We consider our commitment to the success of our clients to be mutual, and this affects our choice of the clients and challenges we accept, and the methods by which we are selected and engaged by them.