Brightmetrics™ data analytics and reporting offer a unique and more efficient way to gain insights from your unified communications and contact center systems. Use our solution to turn your contact center platforms into a strategic asset for your company. Our services deliver insights for intelligent business decisions on: Mitel MiVoice Connect (Formerly ShoreTel) Mitel MiContact Center Mitel MiVoice Business Genesys Cloud Today, customers expect more from every engagement. There’s more pressure than ever to deliver world-class experiences through phone or wherever other channels your customers chose to interact. Brightmetrics is an analytics tool that pulls together and organizes your call and interaction data into customizable perspectives that make sense for your team. We give you the ability to drill down into that data as far as necessary, enabling you to understand not only trends but context to make better-informed business decisions. Brightmetrics is intuitive, allowing you to slice and dice your data until you get the perspectives that match your unique business challenges. Whether you use Brightmetrics UC Analytics™, Contact Center Analytics™, CCaaS Analytics™, or additionally with our REAL TIME Analytics™, Brightmetrics is here to help you easily attain meaningful and actionable information that enables you to improve: 1. Customer Experience 2. Operational Efficiency and Productivity 3. Call/Agent Transparency In addition to democratizing data for your entire management team, Brightmetrics offers unique insight for your technical team into your UC configuration that helps them deliver the optimal level of telephony services for your organization. Give your team the advantage to foresee challenges and make quick and informed decisions that will ultimately increase customer satisfaction and retention, as well as benefit your employee culture and brand. Click below to read what our customers have to say!