As part of my independent loyalty consulting practice, I host a podcast about loyalty marketing where I share stories, strategies, how-to's, and insider knowledge about how to earn and keep your customers' loyalty in a way that makes you proud. I truly believe that loyalty is so much more than points programs, and this podcast encourages listeners to adopt a customer loyalty mindset when making decisions big and small about their business or brand. Episodes are both conversational and interview-based, lasting no more than 20 minutes - that's why I call it The Loyalty Brief!