Silver Lining Solutions Performance DNA Silver Lining Solutions enables organisations to pinpoint and replicate the employee skills, knowledge and attributes that drive the best business outcomes - quickly, cost-effectively and at scale. Companies around the world use our unique software solutions to transform the customer experience and achieve step change improvements in sales performance and operational efficiencies. Not a typical technology company Our teams have deep industry knowledge and extensive exposure to customer management, contact centre and back office environments. This first-hand exposure helps us see things from your point of view - we understand the challenges you face and know how to overcome them to unlock significant business benefits. Unlock performance in your organisation: www.silverliningsolutions.co.uk. Key specialities Employee performance optimisation software solutions (enterprise-wide); Workforce Optimisation; Integrations with leading, global WFM providers; Intelligent call routing optimisation.