Our mission is to help companies, teams and individuals thrive as they navigate periods of growth and change by bringing our years of experience to build great managers, happy teams and healthy organizations. More than just your typical Customer Success Consultancy, we get down to the root of the problem and design structures and programs through our unique three-pronged approach of Customer Success Consulting, Manager and Leadership Development and Executive Coaching to empower your team to reach their full potential. — Meet Our Founder, Jami Zakem A Bay Area Executive Coach & Consultant and the creator of Manager Basics. After 20+ years of leading her own teams, Jami launched Zakem Coaching + Consulting to broaden her reach to help more individuals and companies thrive. As a global VP at places like Yelp and Eventbrite, Jami has grown teams from one to hundreds, guiding them through high-growth stages, re-organizations, acquisitions, and IPOs.