Flemming Consulting provides management consulting services in the call center sphere, with particular focus on the hospitality and gaming sector. Having served the international resort and casino industry in both call center management and information technology roles, principal Matt Flemming brings the rare balance of operational and technical expertise which can make the difference in your call center start-up, improvement or consolidation project. Matt has been working in and around call centers since 1990 in both operations management and information technology roles. He has worked for five notable casino properties and has continually found ways to improve the call center experience through innovative operational tactics and employee programs as well as targeted technology investments. Matt has enjoyed remarkable and repeated success in streamlining, consolidating, and generally improving call center operations on both the qualitative and quantitative fronts. With the founding of Flemming Consulting, LLC in 2007, Matt continues to pursue his goal of bringing the resort/casino call center to a heightened state of being. If you want to make your call center into something great and you think we can help, drop us a note at info@flemmingconsulting.com.