Your Membership Matters is an established consultancy practice specialising in working with membership organisations of all kinds. YMM provides a full service including: membership audit, business strategy development, new member acquisition, retention of existing members, communicating with members (including brand, tone of voice,website development, letters, complaint handling, magazines and complex directory publication and database management - experience includes project managing the National Trust's annual Handbook, for instance, member development (including fundraising, VIP events and tour organisation for incoming heritage/cultural groups), organising AGMs, providing secretariat services for governance meetings and resolving complex governance matters generally, recruiting and mentoring senior membership staff, and membership administration using a best of breed membership-focussed CRM system. Clients include national learned, medical, heritage and tourism institutions, charities large and small, principally in the UK, America, central government, local authorities and individual visitor attractions. YMM's services will be of interest to membership clubs of all kinds, professional trade and alumni associations, special client groups - in fact, any organisation that has an existing membership scheme that's running out of steam or ideas, one that's facing new challenges or opportunities, or which is considering starting one up from scratch but isn't sure where to begin. Maybe you simply need someone to run a great membership scheme for you, top to bottom, including day to day administration, as a reliable and cost-effective outsourced service. For any or all of these specialist services, YMM is well equipped to help and can be your confident first port of call.