PITopia strengthens organizations through customer centric thinking and acting across all departments. The PITopia method guarantees higher customer loyalty and more sustainable profit and growth through : - analyzing the level of customer centricity in all departments - taking a decision with the top of the organization on which steps of the customer Journey the organization should focus and improve - implementing real customer interactions - creating customer awareness across all departments - coaching teams in optimizing and aligning customer communication and customer processes - supporting individuals in their transition towards customer thinking and acting.