Cognitive Laboratories is a CX research Lab, based in Berlin and working internationally. The key to lovable products is in the mind of your customers. To inform innovation and ensure usability, we capture authentic sentiment along the entire customer journey. Our expert team researches your customers in real-life situations with the aid of sophisticated biometric testing equipment. At Cognitive Laboratories, we’re committed to uncovering your customer’s needs and desires, enabling the development of products and services that delight. We’re proud to support industry leaders like Deutsche Bank and Deutsche Telekom, as well as emerging startups like Horizn Studios. What we do: - design meaningful testing scenarios to address relevant goals - conduct touchpoint usability evaluation of digital products - carry out holistic customer research using contextual inquiry, customer interviews, and user diaries - identify customer gain and pain points along the entire customer journey. - synthesize research findings into customer journey visions. How we do it: - Lead by User Experience, User Interface Design, and Psychology experts. - Using state-of-the-art biometric technology. What sets us apart: - A fully mobile testing lab, able to host international and ethnographic research - Iterative design and seamless implementation of lab recommendations with the Tållbeard & ProtProt teams. (award-winning UX design agency and prototyping) - A commitment to moving the needle on your KPIs. Skills: Customer Experience, CX Research, Customer Journeys, Usability, UX Testing, Value Proposition Testing, Psychology, UX Psychology, Qualitative Interviews, Product Testing, UX Research, Touchpoint Usability, Research Design, Contextual Inquiry, Ethnographic Research, Biometric Testing, Mobile Research, International Research, User-Centered Design Specialized Industry Expertise: Financial & Banking, Telecommunications, Sports, OTT & Streaming Media