I help contact center BPO executives outperform their competitors by more than 25% in positive word of mouth, first call resolution, and web, chat and email issue resolution by creating a more effortless customer experience. As a Certified Customer Experience Professional (CCXP) with more than 25 years of running large customer service operations for such Fortune 500 companies as Office Depot and Cendant, I can implement my proven front-line-focused process in your contact centers. Contact me at 276.492.6462 or peg@ayersandcompanyconsulting.com.