CUstomer CENTricity and an effective customer experience delivery is arguably the most potent source of SCA (Sustainable competitive advantage) for businesses, be it a global organization or a small business. While CX (Customer Experience) is acknowledged as a key strategic cornerstone by many organizations who focus on systems and process as a key CX enabler, we at Cucent believe that CX delivery and management should get the desired outcomes with a holistic approach. The biggest challenge organizations face is the cultural transformation that is required from the people both in the core organization as well as the partner ecosystem, in adopting and practising an “outside-in” rather than an “inside out” approach that defines the success of the CX strategy. We at CUCENT believe that equipping PEOPLE is the first step in enabling CX delivery, with systems and processes supporting the People. Cucent is run by seasoned professionals who have over three decades of real-world experience in conducting Executive Assessment, Corporate Training, and Business Consulting. The team CUCENT team also brings in the “Business Connect” by virtue of their experience in leadership roles in their respective business careers. Our advisory board of eminent members consists of accomplished management professionals in different industry segments and accomplished leaders in management education Our consultant's panel comprises of professionals from varied backgrounds with experience in mentoring, coaching, development, and managing businesses in India and Abroad. Most of them are certified in Sales Coaching, Leadership mentoring, Setting service standards CUCENT Can effectively partner you in enabling mission-critical competencies that are required for transformation into a CUSTOMER CENTRIC organization that not only delivers on desired business outcomes but also stays “ahead of the curve” in anticipating and responding to Customer NEEDS and EXPECTATIONS