We focus on improving HCAHPS scores and patient experience through patient-centered training. Training your staff on effective communication, active listening, empathy, setting realistic patient expectations, and exceeding those expectations will not only help significantly improve HCAHPS scores, but it will assist in creating a patient-centered culture. Always Culture is a series of patient-centered training videos focusing on specific measures directly from the HCAHPS survey. These videos address five key HCAHPS measures, each with an employee-facing video and a patient-facing video. Download our free PDF 5 Areas of Focus for HCAHPS: A Tactical Guide http://blog.alwaysculture.com/download-5-areas-of-focus-for-hcahps-a-tactical-guide