The Customer First Group was founded in 2019 by Martin Newman. In a world full of disruption, we believe that putting the customer first is paramount to success and longevity in business. We strive to deliver customer-centric transformation across consumer-facing brands through a range of presentations, strategy days, online training and advisory services. We believe that to be truly customer first, you have to address every part of your business as the whole value chain must work seamlessly end-to-end in order to achieve customer centricity. We work with consumer-facing businesses and brands in retail, FMCG, financial services, automotive, travel, food & beverage and leisure to help them improve their customer experience and drive customer-centric transformation. We have the insight and expertise to help customer centricity become your competitive advantage.