THE MSI Promise: MSI’s “customer first” promise is at the heart of everything we do. Our customer engagement is driven by the philosophy that any solution we give to our client must create revenue for the client indirectly or directly. MSI will not sell a product because we represent a vendor. First our consultants will spend time understanding your customers and how you serve them. We will work with you to understand your immediate constraints to growth and those in five years. Only then will we use our verticals subject matter experts to localize international best practices and identify the solution that best fits and optimizes your business model. Selecting a vendor is thus the last thing we do. The customer always comes first. MSI’s “customer first” promise is the reason we make customers for life.