The global COVID-19 pandemic of 2020 brought with it an economic and cultural winter; even the beginnings of a “little ice age” — a once-in-a-lifetime change that is likely to affect our lives and organizations for years. As a result of this shift, the majority of businesses and nonprofits are already “effectively out of business,” in that the underlying assumptions that sustained their organization are no longer true. Leaders must set aside confidence in their current playbook as quickly as possible, write a new one that honors their mission and the communities they serve, and make the most of their organization’s assets — their people, financial capital, and social capital, leaning on relationship and trust. With all of this change as a backdrop, an eye for the needs the future will bring, and service in our hearts, Bakker Business Services was formed in 2020.