Every hotel is different, and therefore 'one size fits all' sales training no longer works. Our workshops and tools are designed for your hotel, your goals, your guests, and the world you live in. When we first meet, we usually ask a lot of questions and let you do most of the talking, so that we can prepare a tailored proposal and partnership model for you. The support we provide and the frequency of our follow up really depend on your requirements. We believe in a personalised approach. You will have one designated consultant throughout all stages of the partnership year. Your guest come first. We're flexible and aware of the needs of your operation. We aim to find the perfect timing for scheduling our programs, and do not impose cancellation fees. In the current climate cost can be the deciding factor - regardless of the projected incremental revenue. Our programs are affordable and our daily rates competitive. In the last couple of years, we’ve been training many wonderful hotels and their various departments across Europe. They are either part of renowned international chains, or forward-thinking independent hotels. They range from 3 to 5 stars, the smallest has 60 rooms, the largest over a thousand. With the right support and tailored training solutions all hotels can perform well in upselling. The last 2 years has been very challenging for everyone, and particularly for those working in the travel and hospitality industry. There have been lots of setbacks, which we overcame with resilience, compassion and optimism. It will take more time and patience, but hotels will surely see a great comeback in 2022. Upselling will become more important than ever. And once you're ready, our Consultants will be there to support you with our tailored training programs, at your hotels or online. Enhance your guests' experience, discover your team's true potential, improve your incentives, and help your hotel to bounce back faster.