Development center for ERP/CRM software 'Enterprise Resource Planning'. ERP software consists of several modules which support a specific task such as finance, customer management, project management, personnel administration, logistics, sales, stock and production. Many companies which previously used various software to support their business, can now program a large number of processes or departments into an ERP package. One consequence of such an ERP system is that data such as customers and products within the organization should only be entered once, because a single database is used. Besides lowering the risk of inconsistent data an ERP system has many other benefits. A successful ERP project increases efficiency and communication, can lower production costs, shorten production time, improve customer service, reduce stock, etc. which can result in important overall cost savings. ERP software tools help you manage your business better. However, this is only true if successfully implemented. That is why the choice of the right EP package should not be taken lightly. Installing an ERP system has many advantages, both direct and indirect. The direct advantages include improved efficiency information integration for better decision-making, faster response time to customer queries, etc. The indirect benefits include better corporate image, improved customer goodwill, customer satisfaction and so on. Some of the benefits are quantitative (tangible) while others are non-quantitative (intangible).