Miscommunication can cost billions. Our international colleagues and customers say that WE – the native English speakers – are the hardest people to communicate with. 1.5 billion people speak English globally. 75% of them are non-native speakers. We are in the minority and we need to alter our English to improve communication. Rather than simply expecting non-native speakers to improve their English, native speakers can also help greatly by: * by simplifying and filtering our English, and * by becoming more aware of the challenges faced by our international colleagues and customers. SAY WHAT? is the first training programme to show native English speakers how to do this.